by admin | Jan 13, 2011 | Miscellaneous, Troubleshooting - Gas Logs, Troubleshooting - Solaire
In order to speed up the resolution of any technical issues you may have with a Rasmussen product, please consider and/or gather the following before contacting Rasmussen. Our goal is to resolve your issue in one call (or less): Enter the main issue into the...
by admin | Jan 13, 2011 | Online Resources, Troubleshooting - Gas Logs, Troubleshooting - Solaire
Check out our new KnowledgeBase at www.rasbox.com, which is your online resource for: 1) Troubleshooting and product knowledge; 2) Installation manuals; 3) Price lists and policies 4) Other information that furthers our "DIG" goals. Be sure to complete the...
by admin | Sep 15, 2010 | Gas Logs, Troubleshooting - Gas Logs
Since 1980, all unvented heaters, including vent-free gas logs and alternative fires, have been equipped with Oxygen Depletion Sensor Pilots (ODS). The designs of all makes of these calibrated pilots have a common feature and a common result: they have a small hole...
by admin | Sep 15, 2010 | Gas Logs, Miscellaneous, Solaire Infrared Grills, Troubleshooting - Gas Logs, Troubleshooting - Solaire
In the movie “The Graduate”, Ben (played by Dustin Hoffman) received one word of advice (“Plastics”) from Mr. McGuire, an old family friend. Let’s recreate that scene, with me giving you some timely troubleshooting advice to help you...
by admin | Aug 5, 2010 | Gas Logs, Troubleshooting - Gas Logs
Electronic Ignition Systems (EIS), also know as Intermittent Pilot Ignition Systems (IPI), are becoming ever more popular, for a variety of reasons. In some cases, it is because of mandates to not install standing pilot systems (usually in new construction...
